Reference

dubaitoto Privacy Policy For Your Account

The dubaitoto Privacy Policy explains what we collect when you open an account, verify your phone, use DANA or QRIS, and browse from a mobile device.

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CONTACT ROUTE

Ask About Privacy Through Account Support

A clear contact path helps you ask what a record means, request a correction, or raise a concern about account access.

Account privacy request Ask us to explain, correct, or remove a personal detail where the applicable rule allows it. Include the phone number linked to your account and the exact change you want, so our support team can match the request without asking for unrelated records.
Wallet record question For a DANA, OVO, GoPay or QRIS concern, send the payment reference and approximate time shown in your account. We use that pair to check a status or receipt issue while keeping the request tied to your own account history.
Access and device help If a phone or browser session cannot reach your account, contact us through the account support path and mention the device type. We can explain the verification step, session record, or cookie setting involved without requesting your password.
DATA PRACTICE

What Our Privacy Handling Covers

We organise this policy around the moments that create a personal record: account opening, phone verification, wallet activity, device access, and a request to our support team.

Account data

At account opening, we collect the details needed to create and maintain your access, including the phone contact used for verification. We use those details to identify your account, respond to requests, and connect the right wallet or session record to you.

Cookies and browser settings

Cookies can remember a session, support security checks, and keep the selected page available while you move between the lobby and account area. You can manage browser cookie settings, although turning them off may interrupt sign-in or require another verification step.

Device security

We may record device and session signals when you sign in from a phone or desktop. These signals help us notice an unusual access pattern and protect the account path. Never send your password in a support message, even when asking about a device record.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create payment references. We use those references to match status, receipt and account history questions, while keeping payment checks limited to the transaction and account context needed.

Retention period

We retain account, security and transaction records only for the period needed for the stated purpose, account administration, dispute handling, or an applicable legal duty. When a record is no longer needed, our handling follows the deletion or restriction rules available where local law permits.

Changes to your data

You can ask us to correct an inaccurate account detail or explain how a particular record is used. Send the request through account support with enough detail to locate it. We may verify account ownership before making a change or sharing private records.

Privacy Policy Questions From Indonesia

These answers focus on the privacy questions that arise during account access, wallet activity and mobile browsing. They also explain how to reach us when a record needs checking. Keep your account phone number and payment reference available when you contact support, and remember that access depends on local law.

The dubaitoto Privacy Policy covers account details, phone verification, device and session records, cookies, support requests, and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains retention, access requests, corrections, and applicable local-law conditions.

Phone verification helps connect account access to the contact detail you supplied and supports checks when a device or session looks unfamiliar. We may ask for this step before discussing private account records. Do not send your password or wallet PIN to our support route.

DANA and QRIS references help us match a payment status, receipt question, or account history entry to the correct account. We use the transaction context needed for that check rather than treating wallet activity as permission for unrelated contact. The same approach applies to OVO and GoPay.

Yes, you can request a correction through account support. State the account phone number, identify the inaccurate field, and describe the requested change. We may confirm account ownership before editing the record, and the available action depends on local law and any required retention duty.

Cookies can keep a sign-in session, support security checks, and remember where you are while using a mobile browser. Your browser settings control many cookie choices. If cookies are blocked, access may require another verification step or some account pages may not work as intended.

We keep records for the period needed to operate account access, answer a support request, check a payment reference, handle a dispute, or meet an applicable legal duty. Retention can vary by record type. Where local law permits, you can ask about a specific record.

Use the account support path near the cashier area and include the account phone number plus any relevant payment or device reference. We will route the request to the right privacy contact, verify ownership when needed, and explain the next step without asking for your password.

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